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The ability to freeze an account has long been sought by consumer advocates, who say that it is one of the few tools available to consumers to help them fight identity theft. On the other hand, freezing is opposed by credit bureaus and large lenders, including automobile dealers. The credit bureaus don’t like freezes because it represents additional work for them and additional cost. Experian estimates that each time an account is frozen or unfrozen, it costs them $8, but consumers are permitted to lock their accounts for free. Automobile dealers don’t like freezes because the locked account, and the several days that it may take to unlock it, may discourage customers from making a purchase.
These arguments, pro and con, go on in every state that is considering allowing their citizens to lock their reports. One interesting statistic speaks in favor of not allowing them, however. Apparently, in the dozen states that allow the practice, including California, only 25,000 people have elected to take advantage of the process. That is quite a small number, and advocates of the process are struggling to determine why the practice isn’t more popular with the public. It is difficult to speak out in favor of something that is good for the public if the people don’t seem to care if it becomes law or not.
Consumer advocates would be wise to continue to try to educate the public about the benefits of locking their credit reports. There really is no equivalent tool available that will so readily help eliminate identity theft. While few people may be interested in locking their credit, it’s a safe bet that 100% of identity theft victims will wish that they had done so.
Other states are looking into the possibility of legalizing the process. We hope that they will continue to do so.
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